Airline Forced To Apologise After Charging Woman For Carer’s Seat Reservation

 

 

Disability Travel

By John Pring in Disability News Service.

 

An airline has been forced to apologise to a disabled woman after it charged her extra to reserve a seat next to her for her carer, and then refused to refund the charge.

Helen Jenkins had informed Flybe when she was booking her return flights from Birmingham to the Isle of Man online last week that she would require assistance.

She and her husband are planning to celebrate her birthday in September with a four-day visit to the island – which they have been told has an excellent, accessible public transport system – before she has a major operation that is likely to rule out flying for another six months.

Because of a mobility impairment, she is unable to put her luggage in the overhead locker, fasten her seatbelt, or leave her seat to use the toilet without her husband’s assistance.

But despite ticking the box for assistance, and being told by the booking system that she could choose her own seat without charge, she was charged an extra £6 each way for her husband’s tickets.

 

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