Automated Checkouts ‘Miserable’ For Elderly Shoppers



By Sean Coughlan in BBC News.


Automated checkout machines put off about a quarter of older people from going shopping, a survey from a housing charity for the elderly suggests.

They can find the automated checkouts “intimidating” and “unfriendly,” according to the charity, Anchor.

Without someone to talk to at the tills, shopping can be a “miserable experience,” a spokesman said.

The British Retail Consortium said it was important for shops to be welcome destinations for all of the community.

The lack of seats in shopping centres or on High Streets can also make older people feel “shut out”, according to the charity.

It also warned that automated checkouts could add to loneliness and isolation among the elderly.

“There was a time when people knew their shopkeepers and could pass the time of day. You can’t do that with a machine,” says Mario Ambrosi, a spokesman for the charity.


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