Double Legal Victory For Access Campaigner Over Underground Discrimination

Accessibility

 

 

By John Pring in Disability News Service.

A court has found that London Underground twice discriminated against a disabled campaigner by failing to warn him that vital lifts that would allow him to complete his journey on the capital’s tube network were out-of-order.

Doug Paulley found himself stranded and confronted with inaccurate and incomplete information and unhelpful staff on trips to London in October 2016 and May 2017.

A district judge has now ruled that London Underground breached its duty to make reasonable adjustments for its disabled customers by failing to let Paulley know about lift closures on its network.

The judge ruled that it was not reasonable for London Underground to expect wheelchair-users and other passengers who rely on lifts to check the organisation’s website for closures before every journey they make.

London Underground will now have to do more to alert passengers when its lifts are out of order across the 12 stations with step-free access in the central zone, which should include placing white boards at station entrances to ensure passengers know about problems before they start their journey.

 

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Link to Disability Access story

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