High Street Chains Exposed On Trip Out With Disabled Person

Shopping

By Rhiannon Mills, Sky Correspondent.

We go shopping with Will, who was paralysed in a terror attack, and witness the problems disabled shoppers face.

A survey by Scope revealed that three quarters of disabled people and their families had left a shop or business because it did not properly cater for them.

This is despite it being a legal requirement that reasonable adjustments are made to premises to make them accessible for disabled shoppers.

The charity estimates that businesses could be missing out on a share of £60m a day because their shops or websites are not accessible.

Scope’s James Taylor said disabled people had reported a range of issues including a lack of ramps, shops having no hearing loops and “attitudinal problems from staff”.

 

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