By Sam Meadows in The Telegraph.
More than a million households may be unable to benefit from the new breed of fully switchable smart meters, it has emerged.
The £11bn smart meter roll-out, promoted by celebrities including Kirstie Allsopp has seen more than 12 million installed, but has been dogged by issues of meters “going dumb” and losing their smart functions when a customer switches energy supplier.
Switching remains the best way to reduce energy bills. Customers with smart meters can switch, but they will typically lose the “smart” benefits.
The new generation of meters is supposed to connect to a centralised network accessible by all suppliers, fixing the problem.
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