New Survey Reveals PIP’s Poor Satisfaction Levels



By John Pring in Disability News Service.


Levels of satisfaction among claimants of the government’s new disability benefit are far lower than for other benefits, according to new Department for Work and Pensions (DWP) figures.

The survey found that only two-thirds (68 per cent) of personal independence payment (PIP) claimants were satisfied with the service they received from DWP, compared with an average of 82 per cent across all 10 benefits surveyed.

The report covered the period from summer 2014 to summer 2015.

PIP, which is gradually replacing working-age disability living allowance (DLA), has been mired in controversy, delays and backlogs ever since its launch in April 2013.

Government documents have previously estimated that the number of working-age claimants would be cut by as much as 28 per cent by 2018, with 900,000 fewer people receiving PIP than if DLA had not been replaced.

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