Nine Journeys In One Day Expose ‘Sham’ Of National Express ‘Accessible’ Coaches

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By John Pring in Disability News Service.

 

A disabled campaigner who took nine journeys on the same day to check the accessibility of the services provided by the UK’s largest coach operator experienced signifcant problems on all but one of them.

Wheelchair-user Doug Paulley had booked assistance in advance for services between Leeds and Bradford provided by National Express.

But all but one of last week’s nine journeys threw up serious problems, with malfunctioning lifts, drivers who did not know how to deal with the equipment, or staff failing to clamp Paulley’s wheelchair in place correctly and safely.

He caught all the day’s journeys on video and edited them into a 20-minute package of the worst moments.

The first journey saw him stuck in mid-air on the lift that was loading him and his wheelchair into the coach (pictured), with staff making repeated attempts to make the equipment work, and the equipment malfunctioning again at the end of the trip.

 

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Link to Accessibility story

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