Shut Out Due To Sight Loss: Three In Four Guide Dog Owners Illegally Refused Service

Guide Dog


From The Yorkshire Times.


New figures, launched today, show that three-quarters of guide dog owners (76%) have been illegally turned away by businesses and services, such as taxis, restaurants, shops, cafes, hotels and pubs.

As well as being contrary to the Equality Act 2010, these access refusals have now been shown to have a devastating impact on a people’s mental health.

The Equality Act in England, Scotland and Wales, and the Disability Discrimination Act in NI, legally protects people from discrimination, including disability discrimination. Under the Acts, service providers have a duty to make reasonable adjustments to avoid putting people with disabilities at a substantial disadvantage. A guide dog is classed as a ‘reasonable adjustment’ under the Acts.


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