By Melissa McGlensey in The Mighty.
One barista’s simple gesture helped a deaf customer feel more understood.
Ibby Piracha, a deaf man who’s a frequent customer at a Starbucks in Leesburg, Virginia, got a surprise when he stopped in on Friday, Feb. 19, according to a post on his Facebook page. Usually, Piracha writes down his order on the Notes app on his phone and then shows it to the cashier. This time, before he could do that, the barista signed to him in American Sign Language (ASL) asking for his drink order. Later, she passed him a note she’d written explaining that she had been learning ASL to better assist customers like him who may be hard of hearing. The note said, “I’ve been learning ASL so you can have the same experience as everyone else.”
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