Virgin Trains Launches New Alexa Feature For Disabled Passengers To Book Help



From ITV News.


A train company has launched a new service enabling disabled passengers to book travel assistance using voice commands.

Virgin Trains customers can request help getting on and off trains and reserve wheelchair spaces with Alexa-enabled devices.

The JourneyCare service for people with special requirements could previously only be booked by completing an online form or calling a helpline after train tickets were bought.

Alexa – a virtual assistant developed by Amazon – will speed up the process by allowing passengers to request assistance using voice commands immediately after purchasing tickets.



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