By Annie Shaw in SAGA Magazine.
Last December I bought a plaque by mail order, with my sister’s house name on it, as a Christmas present. It didn’t arrive in time, so I had to buy another gift.
What are my rights if a retailer fails to deliver goods on time? Should I have asked for a refund ?
When you order goods by mail order you are entitled to return them, whether they are suitable or not. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – which replaced the Distance Selling Regulations – say you must be able to inspect goods before accepting them.
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