Campaigner’s Research Shows Rail Access Information Is Often ‘Wildly Inaccurate’


By John Pring in Disability News Service.


Information used by disabled passengers to check if a rail station is accessible is frequently “wildly inaccurate”, and often leads them to book travel to and from stations they cannot access, according to new research.

The research by disabled campaigner and access expert Doug Paulley shows that the accuracy of accessibility information has worsened in the two years since the problem was highlighted by the regulator, the Office of Rail and Road (ORR).

Paulley’s research shows that for more than half of stations (51 per cent) across England, Scotland and Wales, the information used by the National Rail Enquiries (NRE) website on the level of step-free access is different from that held by the operators of those stations.

When it comes to the availability of staff to assist disabled passengers, the two sources differ on two-fifths of stations (38 per cent).

And when it comes to whether there is an accessible toilet at a station, the information differs for about one in six stations (16 per cent).


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