By Julia Buckley in The Independent.
A disabled passenger has branded Stansted Airport staff “disgusting” after she was denied assistance because she “didn’t look disabled”.
Nathalie Allport-Grantham, 23, was flying to Nice with Ryanair on 31 December when a member of staff refused her the assistance she had confirmed ahead of her flight.
She had requested the use of a wheelchair to help her to the gate, as well as assistance carrying her hand luggage onboard the aircraft.
But while she was assigned a wheelchair at check-in, she says it was later taken away from her by airport staff who then told her that she was “wasting their time” by asking for help.
Allport-Grantham suffers from Ehlers-Danlos syndrome, a connective tissue disorder which causes chronic pain and joint dislocation, as well as Marfan syndrome and postural orthostatic tachycardia syndrome – a condition which affects the heart, and can cause dizziness and fainting when the patient is standing.
Although she uses a wheelchair part-time, all are invisible disabilities.
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