Easy Way To Avoid DWP’s 45p-A-Minute Universal Credit Hotline Accused Of Being A ‘Well-Kept Secret’



By Dan Bloom in The Mirror.


Iain Duncan Smith has been accused of insulting the poor by making a way round his 45p-a-minute benefits hotline a “well-kept secret”.

The Work and Pensions Secretary faced outrage when the Mirror revealed Universal Credit claimants were paying premium fees to access an 0345 hotline.

With average calls lasting seven and a half minutes, callers from mobiles face paying £3.40 each – or 90p from landlines.

The Department for Work and Pensions (DWP) told us hard-up families could avoid the charges by asking operators to call them back.


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Link to Benefits Phone calls story

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