Northern Rail ‘Sorry’ Over Mobility Scooter Mishap



From BBC News.


Northern Rail has apologised after a passenger who is disabled was told she could not travel with her mobility scooter despite being sold a ticket.

The 31-year-old, who has autism and the debilitating Ehlers-Danlos syndromes, filmed her experience on board a train on her way to a wedding on Thursday.

Northern Rail said it was investigating and apologised for the “distress”.

The government said it expected train firms “to do everything possible to make travel easy for disabled people”.

On social media, the passenger, who uses the handle AgonyAutie, said she was recovering after minor surgery and struggles to walk.

She said online that rail staff sold her a ticket “face-to-face at the office”.

“You booked me assistance and had staff with ramps putting me on the trains.

“When we changed connection, suddenly we were not allowed to travel!

“And after being assisted on to the train by Northern Rail staff, were told by the train guard he would not move the train with us on board.”


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