PIP Assessment Lies And Distortions Exposed By Double Apology To Claimant


DWP Caxton House


By John Pring in Disability News Service.


A disabled teacher has told how a government contractor apologised to him for a dishonest benefit assessment, and then had to apologise again after it ordered a replacement assessment which was even worse.

He says his experience is a damning indictment of the assessment process introduced by the government for its new personal independence payment (PIP), and raises fresh concerns about one of its key social security reforms, just a day before the general election.

The teacher, David*, has accused the government of “institutional discrimination” over the way it dealt with his PIP claim.

Disability News Service (DNS) has seen both of the letters written by the discredited outsourcing giant Atos, in which the company apologises for the failings in each of the two assessments.

Despite a lengthy investigation into widespread dishonesty within the PIP assessment system, which has now produced more than 200 cases of concern, this is the first time DNS has heard of a PIP contractor apologising for its failings in both an initial face-to-face assessment and a second assessment ordered because of the flaws in the first one.


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