By Frances Ryan in The Guardian.
What happens when the system designed to help you is actually hurting you? This is the question I keep coming back to as I look at the newly released evidence of widespread failings in the disability benefit system. Complaints about the personal independence payment (PIP) assessment process rose by nearly 880% last year, according to the Department for Work and Pensions.
That translates to almost 1,400 people, who might have Parkinson’s or severe depression, put through the government’s flagship disability benefit who – after months of gruelling paperwork, assessments, and perhaps even tribunals – are so desperate that they then find more energy to put in a formal complaint. These can’t be dismissed as being unjustified either: DWP statistics also show that the number of complaints that were upheld rose by 713% in the same year (from 67 in 2015-16 to 545 in 2016-17).
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