UK Airports Asked To Make Improvements For People With ‘Hidden Disabilities’

 

Air Travel

From BT.com News.

 

Airports will provide more support for people with hidden disabilities under new guidelines introduced by the aviation regulator.

The Civil Aviation Authority (CAA) guidance sets out how UK airports can make air travel more accessible for people with conditions such as dementia, autism, hearing loss and visual impairment.

The guidelines, which hope to reduce stress and anxiety for passengers with hidden disabilities, include providing better information ahead of travel and at airports, and enhancing training for airport and security staff.

Airports have also been told they should provide quiet areas for those with hidden disabilities to wait for flights and quiet routes through terminals to make travelling “less stressful and disorientating”.

The advice has been backed by disability charities and welcomed by UK airports, the CAA said.

Richard Moriarty, director of the CAA’s markets and consumer group, said: “We are really pleased with the support UK airports and disability organisations have provided to help us develop these guidelines.

 

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Link to Disability story

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