By Patrick Butler in The Guardian.
Universal credit is so riddled with design flaws and process faults that it is practically guaranteed to generate mistakes and delays that would push vulnerable benefit claimants into hardship, according to whistle-blowers.
Service centre workers have told the Guardian that glitches and errors in the “cobbled-together” system have commonly led to claimants’ benefit payments being delayed for weeks or wrongly reduced by hundreds of pounds.
One said: “The IT system on which universal credit is built is so fundamentally broken and poorly designed that it guarantees severe problems with claims.”
He said the system was overcomplex and prone to errors that affected payments and often proved slow to correct. “In practical terms, it is not working the way it was intended and it is having an actively harmful effect on a huge number of claimants.”
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