York Café Owner’s Stupendous Response To A Diner’s Complaint Goes Viral



From a story in Yorkmix.

It was one of those reviews to make any café owner’s heart sink.

Titled ‘Over-priced and very rude staff’, Hannah C’s post on TripAdvisor gave Bennett’s Café & Bistro a one out of five score.

But owner Mike Fisher was not about to take her criticism lying down. And his passionate response has gone viral, and seen him hailed a hero by others on social media.

Hannah C, from North Yorkshire, posted that she was on a “tight budget” and was not happy to be charged £2 for hot water and a slice of lemon.

She said the waiter went on to say that “‘a pot of tea for one’ (which is what I was charged for) is the same price as a lemon”.

Hannah completed her roasting with the words, “Dreadful place, would definitely not recommend, and the rude waiter that served me should be sacked.’


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